Benefits While Travelling
Out-of-Country Emergency Medical Coverage and COVID-19
If you left Canada on or after March 19, 2020, Sun Life will not cover medical expenses during and after a period of quarantine abroad unless you show symptoms or have tested positive for COVID-19 (even if the quarantine period is directed by a medical professional).
Please contact Sun Life directly for the most up-to-date information on out-of-country emergency medical coverage at 1-800-361-6212.
It is important that you also keep up-to-date on the latest Travel Advisory Information from the Government of Canada.
If you are travelling for work or a holiday, it’s important to know about your medical benefit coverage while you are out of the province.
This section provides important information and links to resources to help you understand your benefit coverage (including what’s not covered) while travelling outside of BC. You will also find details on who to contact for assistance in the event of a medical emergency.
Click on one of the following links for information about your benefits coverage when travelling:
- Being Prepared Before, During, and After Your Trip
- Emergency Medical Coverage
- Benefits Coverage While Travelling for Leisure or Work
- Travel Advisory Information
- Frequently Asked Questions
- Benefits Coverage for Dependent Children Studying Outside BC or Canada
Travel benefits disclaimer
Disclaimer: This outline is for information purposes only and is a descriptive outline of the plans described; it is not a contract. UBC does not warrant the completeness, timeliness or accuracy of any of the information contained in this web site. Plan terms and conditions are governed by policy contract numbers 025205, 023218, 050555-G, 100328, 100768 and 51075 with Sun Life Assurance Company of Canada and Policy #920137 with AXA Insurance Inc. In the event of a discrepancy between the information provided on this web site and these policy contracts, benefits will be paid in accordance with the policy contracts.
Any information on the Medical Service Plan of BC (MSP) is a descriptive outline only; UBC is not responsible for the terms and provisions of this plan as it is administered by Health Insurance BC (BC Provincial Government). UBC does not warrant the completeness, timeliness or accuracy of any of the information contained in this web site. For further information, please refer to MSP website.
You must be registered and enrolled the benefit plans to receive the coverage under the plans. Coverage under some of the UBC benefit plans is not automatic. It is the sole responsibility of the traveller to ensure that they are enrolled in the UBC plans and have appropriate coverage in place based on their personal circumstances and their travel destination.
- Medical Services Plan
- Dental Benefits
- Extended Health Benefits
- Health Spending Account
- Employee & Family Assistance Program
- Life Insurance
- Income Replacement & Disability Benefits
- Vacation & Leaves
- Benefits While Travelling
- Tuition Waivers and Professional Development
- Retirement & Survivor Benefits
Phone: 1-800-661-7334 or 1-800-361-6212
Active Plan Group Number: 025205
Member ID: your 7-digit UBC employee ID number
Retirement & Survivor Benefits Plan Group Number: 020605
Member ID: your 7-digit UBC employee ID number
Travel Benefits Tips
How do I submit a claim?
Please visit Claims for detailed instructions on how to submit a claim.
Have a question about travel coverage?
If you have specific questions about your coverage outside of BC or Canada, please contact Sun Life directly at 1-800-361-6212 or 1-800-661-7334, or send a secure email via the Sun Life Plan Member’s Website.
Download your personalized coverage card
Visit the Sun Life plan member site, click on “my coverage” and print a copy of your coverage card under “Resources.” This card includes the Allianz Global Assistance phone numbers and your group and certificate number/member ID that you will have to provide Allianz Global Assistance in the event of a medical emergency.
Know before you go
Check out our Travel Benefits Presentation (PDF format) for an overview of what you need to know about your medical coverage while travelling outside of BC or Canada.
In a medical emergency, contact Allianz Global Assistance
If you are travelling outside of BC or Canada and need medical help, contact Allianz Global Assistance right away. They are available 24/7 and will manage your case and where possible, will assume all of the expenses directly.
- In the USA and Canada, call: 1-800-511-4610
- Elsewhere, call: 1-519-514-0351 (call collect through an international operator)
- Fax: 1-519-514-0374
- Send a message: http://www.allianz-assistance.ca/en/contact.aspx