Contact

For general questions about Health, Wellbeing or Benefits, please call the HR Service Centre at 604-822-8111 (2-8111) on the Vancouver & Okanagan campuses) between 8:30 a.m. and 4:30 p.m., Monday to Friday, or email benefitsinfo@hr.ubc.ca.

If you have specific questions, please expand the headings below to identify the person or organization best able to help you:

UBC contacts

Benefits

For questions about your UBC benefits, including eligibility, how to enrol, making changes, what’s covered, how to make claims and the Retirement and Survivor Benefits Program.


Workplace Health and Wellbeing

For questions about health and wellbeing initiatives available to you, occupational health, ergonomics, long-term disability claims process, return to work program, and WorkSafeBC claims.

Vancouver Campus

Health Promotion

Occupational Health

  • Kelly Eaton, Program Lead, Occupational & Preventive Health: whs.info@ubc.ca or 604-827-4713

Ergonomics

Income Replacement Plan/Disability Benefit Plan & Return to Work Program

WorkSafeBC Claims

Okanagan Campus

Work Re-Integration and Accommodation Program

Income Replacement Plan/Disability Benefit Plan

WorkSafeBC Claims


Payroll

For questions related to the processing of your benefits enrolment forms (including change forms), continuation of your benefits during a leave of absence and Tuition Waiver applications.

Benefits Forms Processing


Vancouver Campus

  • If your last name begins with the letters A – G, contact Marissa Manlig:  marissa.manlig@ubc.ca or 604-827-3212.
  • If your last name begins with letters H – O, contact Katerina Marta: katerina.marta@ubc.ca or 604-827-1738.
  • If your last name begins with the letters P – Z, contact Pravin Khan: pravin.khan@ubc.ca or 604-822-8701.
Okanagan Campus


Continuation of benefits during a leave of absence and Tuition Waiver applications

Both Campuses

  • If your last name starts with a letter from A-L, call Amelia Mayer, 604-822-9290, amelia.mayer@ubc.ca
  • If your last name starts with a letter from M-Z, call Wentworth Iwasiuk, 604-822-8979, wentworth.iwasiuk@ubc.ca

Professional Development & Learning

For questions about professional development funds and learning opportunities available to you.

Staff Professional Development (PD Funds) Funds

  • Susanna Mulligan, Staff Professional Development Funds Manager: susanna.mulligan@ubc.ca or 604-822-9273 (excluding BCGEU Okanagan employee group)
  • Cathy Faulconer, Workplace Learning Associate: pd.funds@ubc.ca or 604-822-6314
  • Winnie Kam, Workplace Learning Associate:  pd.funds@ubc.ca or 604-822-9644
  • Debbie Oakley, BCGEU Okanagan Support Staff Professional Development Fund: debbie.oakley@ubc.ca or 250-807-8861

Faculty Professional Development Reimbursement (PDR)

  • Policy Administration Advice: Nicole Hyatt, Faculty Relations Manager: nicole.hyatt@ubc.ca or 604-822-2125
  • PDR Balance Inquiries and Claim Status: Tina Lu, PDR Processing Clerk, Financial Operations:  pdr@finance.ubc.ca or 604-822-2044

Mailing addresses

Human Resources

Vancouver Campus

Human Resources
TEF III Building
600 – 6190 Agronomy Road
Vancouver, BC V6T 1Z3

Okanagan Campus
Human Resources
Administration Building
Room 002 – 3333 University Way
Kelowna, BC V1V 1V7


Benefits Enrolment/Change Forms

Complete and send your forms to the Payroll Services office at your campus. Employees at hospital sites, the Forestry Centre, the Dairy Centre, and the Island, Northern and Fraser Valley medical programs can send their forms to the Vancouver campus. Employees at the Southern Medical Program can send their forms to the Okanagan campus.

Vancouver Campus
Attention: Payroll Services
UBC Payment and Procurement Services
500 – TEF III Building
6190 Agronomy Road
Vancouver, BC V6T 1Z3
Phone: 604-822-2187

Okanagan Campus
Attention: Payroll
UBC Payment and Procurement Services
ADM 006 – 1138 Alumni Avenue
Kelowna, BC V1V 1V7


Full Staff Directory


Provider contacts

Due to privacy, the UBC Benefits Team may ask that you speak directly to the organization that provides a specific benefit.

Sun Life

For specific questions about your Extended Health, Dental or Long-Term Disability benefit plans, such as the status of your claim, questions about reimbursement and setting up access to mysunlife.ca. If you are leaving UBC, Sun Life can answer questions about converting your life insurance to an individual policy.

1-800-661-7334 or 1-800-361-6212 or mysunlife.ca

You will need to provide Sun Life with your Group Number.

Extended Health and Dental

Group Number is 025205
Member ID: your 7-digit UBC employee ID number

Long-Term Disability

Group Number is 100328 (if you are staff) and 100768 (if you are faculty)

Member ID: your 7-digit UBC employee ID number

Life Insurance

For life insurance conversions, contact Sun Life directly at 1-877-893-9893.

Europ Assistance (Sun Life’s Travel Benefits provider)

For specific questions about your travel benefits coverage. Europ Assistance is your first point of contact if you are experiencing a medical emergency outside British Columbia.

In the USA and Canada, call: 1-800-511-4610
In Mexico, call: 001-800-368-7878
Elsewhere, call: * 202-296-7493 (call collect if available)
Fax: * 202-331-1528
E-mail: ops@europassistance-usa.com
*Add the long distance code to contact the USA.

Shepell

For questions about the Employee & Family Assistance Program.
1-800-387-4765 or workhealthlife.com