Reminders

Medical Services Plan Updates

The Medical Services Plan (MSP) is the provincial government program that covers medically-required services provided by physicians and supplementary healthcare practitioners, laboratory services and diagnostic procedures.

Please note the following MSP updates:

  • Effective Jan. 1, 2019, there will be no MSP premium rate changes. (Note: No MSP premiums are charged for dependent children. To be considered as a dependent child, they must be under the age of 19, or between the ages of 19-25 attending school full time.)
  • Beginning Jan. 1, 2019, employers such as UBC will pay an Employer’s Health Tax (EHT) to allow for full elimination of MSP premiums. BC Residents will still be required to pay MSP premiums for the 2019 calendar year.
  • Beginning Jan. 1, 2020, all BC residents will no longer be required to pay monthly MSP premiums. Employers will continue to pay the Employer’s Health Tax (EHT).
MSP Rates Monthly Premiums Effective Jan. 1, 2019
One Adult $37.50
Two Adults $75.00

 

2018 Reminders

Submit Your Extended Health Claims

Any extended health medical claims incurred in 2017 must be received by Sun Life by Dec. 31, 2018.

To submit your claim online:

To mail a paper claim form:

  1. Fill out a paper claim form by:
  1. Attach the relevant original receipts. Keep copies for your records.
  2. Mail your completed claim forms and original receipts to:

Sun Life
PO Box 2010 Stn Waterloo
Waterloo, ON N2J 0A6

2018 Tax Receipts

Every year, tax receipts are issued to retirees who pay their own extended health and/or dental premiums. The tax receipts will be mailed to you by Feb. 28, 2019.

Please contact Julia Carandang only if you do not receive the letter by Mar. 15, 2019.

Allianz Out-of-Country Claim Form

If you are enrolled in the Extended Health Plan and require emergency medical care while travelling outside BC, you or someone with you must call Allianz Global Assistance before receiving medical care. As Sun Life’s travel benefits provider, Allianz will guarantee or advance payment for eligible medical care. You can contact Allianz in the following ways:

  • In Canada & the US: 1-800-511-4610
  • All Other Countries: 1-519-514-0351
  • Documents Fax Line: 1-519-514-0374

Note: All invasive or investigative procedures (such as surgery, angiogram, MRIs) must be pre-approved by Allianz, except in extreme circumstances.

Submitting claims for emergency medical expenses:

If you are submitting an emergency medi­cal claim (i.e. for services and supplies while in hospital, or for outpatient and physician’s services incurred outside of BC or Canada), Allianz will coordinate payment of your claim with the Medical Services Plan, the UBC plan and any other plans you have coverage with.

For more details, including payor information and the option to purchase additional travel coverage to protect your lifetime maximum, please visit the RSB website or refer to your Policy Booklet.

How to submit a claim:

  1. Within 30 days of your return home, complete the Allianz Emergency Medical Expense Claim Form.
  2. Attach original receipts and make a copy of the entire claim for your records.
  3. Mail your claim form to the appropriate address indicated on the form.

Submitting claims for non-emergency medical expenses:

How to submit a claim:

  1. To ensure you are properly reimbursed, keep all receipts and always obtain a fully itemized bill for any hospital treatment.
  2. Complete an Extended Health Claim Form within 30 days of your return home and submit it to Sun Life. In section 3, indicate your claim is for out-of-Canada expenses.
  3. Attach original receipts and make a copy of the entire claim for your records.
  4. Mail your claim form to the appropriate address indicated on the form.

Submitting claims for non-emergency dental expenses outside of BC/Canada:

To submit a non-emergency dental claim:

  1. Complete a Dental Claim Form and submit it to Sun Life when you return home.

To submit a dental claim as a result of an accident:

  1. Complete an Allianz Emergency Medical Expense Claim Form within 30 days of your return home.
  2. Attach original receipts and make a copy of the entire claim for your records.
  3. Send the documents to the address listed on the form.

Frequently Asked Questions

Where can I find detailed information regarding my Sun Life extended health and dental benefits?

Where can I find the Sun Life extended health claim forms?

I lost my Sun Life pay-direct card. How do I find my benefits information?

  • First, note your RSB policy number (020605) and Sun Life Member ID (your 7-digit UBC employee ID OR 9-digit Social Insurance Number.)
  • Next, use your policy and member ID details to sign in the Sun Life website, where you can access your benefits information and download your new card.
  • You can also check your RSB enrolment confirmation letter for benefits information.
  • Contact Julia Carandang to obtain a new card.

Why was my extended health/dental claim denied?

  • UBC does not have access to your personal medical/dental usage and claim history. You will need to contact Sun Life directly at 1-800-661-7334 or at 1-800-361-6212.

I tried to submit a claim using policy number 025205, which is what I used as an employee in UBC, but I have been informed that my benefits have been terminated. What do I do?

  • Check that your policy number is 020605. Your Sun Life Member ID will be the same as when you were an active employee.
  • Refer to your RSB confirmation letter for a details related to your benefits.
  • Inform your medical providers of the changes to your benefits information.

Winter 2017 Reminders

Submit Your Extended Health Claims

Any extended health medical claims incurred in 2016 must be received by Sun Life by December 31, 2017.

To submit paper claims, download an Extended Health Claim Form or contact Janet McHugh at 604-822-4580 to have paper copies mailed to you. Remember to mail your completed extended health claim forms and original receipts to:

Sun Life (Waterloo)
PO Box 2010 Stn Waterloo
Waterloo, ON N2J 0A6

To submit e-claims, visit www.mysunlife.ca or access Sun Life’s mobile app.

2017 Tax Receipts

Every year, tax receipts are issued to retirees who pay their own extended health and/or dental premiums. The tax receipts will be mailed to you by February 28, 2018. Please only contact Janet McHugh about this if you do not receive the letter by March 15, 2018. Janet can be reached at 604-822-4580.

Allianz Global Assistance Telephone Number

In the US and Canada, call 1-800-511-4610.Elsewhere, call collect at 1-519-514-0351.

If you need to fax documents to Allianz Global Assistance, dial 1-519-514-0374.

Prior Authorization Program Reminder

For those enrolled in the Extended Health benefits plans 2 and 3, effective April 1, 2017, Sun Life added the prior authorization program. Prior authorization requires that coverage for certain drug therapies be pre-approved based on certain criteria. The prior
authorization’s aim is to focus on monitoring claims for specialty drugs or treatments and ensure that plan members are getting
reimbursement for the right drugs when needed.

If the drug your doctor prescribes for you needs prior authorization, send Sun Life a completed prior authorization form before
filling your prescription. You can visit www.mysunlife.ca/priorauthorization and enter your group contract number (020605) for a
list of included drugs and forms.

If you were reimbursed for one of the drugs included in the prior authorization program within 120 days prior to April 1, 2017, you do not have to apply for authorization; you’ll be considered pre-approved for reimbursement. Adding prior authorization to your group benefits plan will help manage drug plan costs and ensures extended health care is affordable for plan members into the future.

Winter 2016 Reminders

Submit Your Extended Health Medical Claims

Any extended health claims incurred in 2015 must be received by Sun Life by December 31, 2016.

You can obtain the extended health claim forms at www.hr.ubc.ca/rsb/ (select How To Make A Claim) or call Janet McHugh at 604-822-4580 to have paper copies mailed to you. Please note all extended health claim forms along with your original receipts should be submitted to Sun Life’s Waterloo address (PO Box 2010 Stn Waterloo, Waterloo ON N2J 0A6)

If you have access, you can also submit your claims online at www.mysunlife.ca.

2016 Tax Receipts

Every year, tax receipts are issued to retirees who pay their own extended health and/or dental premiums. The tax receipts will be mailed to you by February 28, 2017. If you do not receive the letter by March 15, 2017, please contact Janet McHugh at 604-822-4580.

Allianz Global Assistance Telephone Numbers

In the USA and Canada, call 1-800-511-4610. Elsewhere, call 1-519-514-0351 (call collect if available). If you need to fax documents to Allianz Global Assistance, the fax number is 1-519-514-0374.