Employee and Family Assistance Program

For those enrolled in the EFAP plan

The University of British Columbia has retained the services of Shepell as the new provider of our organization’s Employee and Family Assistance Program (EFAP). The EFAP is a benefit provided for those UBC Retirement and Survivor Benefit Plan members who chose to enroll in the EFAP and coverage includes their eligible dependents. The transition to the new provider took place on April 1, 2015.

Shepell is a leading EFAP service provider and offers a wide range of confidential and voluntary support services to assist you and your family with resolving everyday challenges, complex issues, and everything in between.

The EFAP is completely confidential within the limits of the law*. No one, including UBC, will be informed that you have accessed the service unless you choose to tell them.

You and your eligible dependents can reach Shepell by telephone or First Chat (instant online chat through your computer or mobile device) 24 hours a day, seven days a week. Emergency services can be accessed immediately and non-emergency services, such as in-person counselling, can be scheduled at a convenient time and location.

EFAP services are provided within the monthly premium that is paid by you (remains at $4.00/ month). There are no additional charges.

Please visit hr.ubc.ca/benefits/efap/ to learn more about EFAP and how to access services.

*Shepell is required by law to disclose what would otherwise be confidential information when there is a risk of serious injury to oneself or others, there is suspicion of child abuse as defined by provincial legislation, or when served with a properly executed court order (i.e. subpoena).