In this issue, we address two frequently asked questions that we receive from RSB plan members: how to request a copy of your medical and dental history online, and how to update your plan information.
FAQ: How do I request a copy of my medical and dental claims history?
Your first instinct may be to call Sun Life (1-800-361-6212), but did you know that you can easily and conveniently access your information online 24/7?
Here’s how you can access your claims history:
- Login to mysunlife.ca.
- Scroll down until you see “Completed claims”.
- Click on “All claims”.
- Select the relevant dates, and then click “Continue”.
FAQ: I need to update my RSB plan information. How do I do this?
Contact the RSB Administrator (firstname.lastname@example.org) to do the following:
Update your contact details:
- Provide your new address, phone number and email
Change the bank account where your RSB premiums are withdrawn from:
- Send a void cheque, as well as a note indicating the effective date, to the address below:
Attn: RSB Administrator
600 – 6190 Agronomy Road
Vancouver, BC Canada V6T 1Z3