Sun Life regularly updates their list of delisted service providers. This means that certain medical and dental providers/services are not allowed to process claims through Sun Life.
This also means that Sun Life will not reimburse any claims from the providers/services that are mentioned on this list. Sun Life deems this necessary to protect you and your plan, so that only eligible claims are processed.
You can view information regarding the delisted service providers when you sign into your Sun Life account. You may also contact Sun Life directly at 1-800-361-6212 if you have any questions.