360º Feedback

360º Facilitated (also known as Upward Feedback) is a multi-rater feedback instrument that is being introduced to UBC as a means to focus on how managers and their teams work together and take action to improve. It is based on a model developed by Peter Farey that examines the Leader / Manager dynamic of leadership.

Following the completion of an online questionnaire by staff, peers, manager and self, a licensed facilitator helps the staff and manager to debrief the feedback provided. Because the underlying purpose of this feedback is learning and development, the key to the success of this kind of tool is not the quantitative data itself, but translating the data into developmental action plans, through dialogue with those who have provided the feedback. The purpose of these meetings is to clarify the meaning of the data, to open a conversation about strengths which can help the team move forward, and explore those perceptions that get in the way of team performance.

What is a 360º?

360° is jargon for the generic term Multi-rater Feedback, which is a type of assessment instrument that gathers feedback from all those you work with. It is a descriptive metaphor for how the feedback is gathered – literally in all directions (or 360º around you).

Recommended 360º Instrument for UBC

After some years of working with multi-rater feedback instruments – see article on personal experiences (PDF), we have found an instrument that we believe adopts the best principles and the most simple language of all the tools we have come across. We have purchased the Canadian license for 360º Facilitated from Leaderskill Group, a company in Australia who have introduced the instrument within university business program curricula.

360° Facilitated (also known as Upward Feedback) is a multi-rater feedback instrument that is being introduced to UBC as a means to focus on how managers and their teams work together and take action to improve. It is based the ground-breaking leadership theories of J.M. Burns and a model developed by P. Farey (PDF) that examines the Leader / Manager dynamic of leadership.

What is Involved in a 360º Assessment?

As in the more traditional evaluation method, the individual receives feedback from the person to whom they report. In addition, however, they also receives feedback from those who report directly to them, and from a number of peers and clients (invited from a list provided by the individual).

Following the completion of an online questionnaire by staff, peers, manager and self, a licensed facilitator helps the staff and manager to debrief the feedback provided. Because the underlying purpose of this feedback is learning and development, the key to the success of this kind of tool is not the quantitative data itself, but translating the data into developmental action plans, through dialogue with those who have provided the feedback. The purpose of these meetings is to clarify the meaning of the data, to open a conversation about strengths which can help the team move forward as well as those perceptions that get in the way of team performance.

The possible range of outcomes from 360º Facilitated therefore include options that the manager will change, or the team will change, expectations and perceptions will change, or the organization learns and changes.

More Information

If you are interested in using 360º Facilitated in your department or would like more information, please contact Chantal Duke, Leadership Programs Manager, at 604-822-4197 or chantal.duke@ubc.ca.

Published Articles on 360º Feedback

About 360 Facilitated

About Personal Experiences with 360º Feedback

Theoretical Framework for 360º