Professional Development Workshops (MOST)

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Professional Development Workshops

UBC’s Human Resources offers at cost professional development workshops geared to enhance and improve your effectiveness at work, as well as to support your career and personal development. Workshops are open to the community, with discounts available for UBC faculty and staff.

Upcoming Professional Development Workshops

See below for a list of upcoming Professional Development workshops – for more information contact colin.hearne@ubc.ca


Selection Interviewing (1 Day)

  • When: February 26, 2016 from 8:30am – 4:00pm
  • Cost: $25

The interview is a vital step in the hiring process, so you want it to be as effective as possible. This workshop will focus on the essential skills of behavioural interviewing so that you can more effectively get to know your candidates and find the best fit for your team.

Through group exercises, discussions and role-play within this workshop, participants will:

  1. Develop questions and practice behavioural interviewing skills
  2. Develop tools to select the best candidate for the position
  3. Understand basic concepts of human rights, employment equity, and the Freedom of Information and Protection of Privacy legislation
  4. Review current Human Rights and Employment Equity legislation and discuss the objectives of UBC’s policy on employment equity.

For more information or to register click here


Practical Project Management (2 Day)

  • When: March 14 & 15, 2016 from 9am – 4:00pm
  • Cost: $475

This two-day workshop provides practical, effective tools, and proven processes that ensure projects stay on track and objectives are achieved on time and on budget.

Many people are finding projects an increasing part of their workload, yet still have their ‘day job’ responsibilities. Tackling today’s project-focused environment requires a straightforward, down to earth approach.

  • Establish effective communication lines from the start
  • Develop concise outcomes
  • Build a Project Charter
  • Create Network Diagrams & Work Breakdown Structures
  • Sequence tasks
  • Establish a Critical Path Methodology to complete projects on time
  • Recognize and prevent common Project Management problems
  • Use criteria to measure and track your project
  • Identify and evaluate risks and contingencies
  • Effectively determine resource requirements

For more information or to register click here


Navigating Today’s Communication Challenges (1 Day)

  • When: April 6, 2016 from 9am – 4:00pm
  • Cost: $290

This one-day workshop provides help in developing ways of communicating with others that builds upon personal strengths and the strengths of others for more productive relationships.

Whether working with other people in the department, on a team, or just having a social conversation over lunch, it is quickly evident that some relationships are more productive than others. In order to work with others effectively good discussion skills, effective listening and positive modeling are essential. Find out the how to improve your communication skills by attending this interactive workshop. It will help you develop ways of communicating with others that builds on your strengths and the strengths of others for more productive relationships.

During this workshop you will learn:

  • What your dominant and secondary communication styles are
  • Key attributes of effective communicators
  • How to recognize the communication preferences of others
  • How to adjust your own behaviours in order to improve communication with others
  • Four steps to improve your ability to listen effectively
  • Roles individuals can play to help teams communicate most effectively

For more information or to register click here


 Customer Service Excellence (1 Day)

  • When: April 13, 2016 from 9am – 4:00pm
  • Cost: $215

Successful businesses see their primary purpose as serving the customer by understanding their needs and meeting them.

This one-day Customer Service Excellence workshop is designed to develop your service skills to ensure consistent service delivery to customers, to provide a you with tools and techniques that help to build customer loyalty; and aptitude to develop strong co-worker relationships

Those attending this Customer Service Excellence workshop will learn how to:

  • Understand what makes service excellent for you and the people you serve
  • Answer the question ‘whats in it for me to improve the quality and consistency of my service to others
  • Learn how to support service excellence for internal and external customers
  • Learn strategies, skills and competencies that will lead to improved results for all stakeholder groups.
  • Increase your confidence in handling difficult/challenging customer situations

For more information or to register click here


Appreciative Inquiry (1 Day)

  • When: April 21, 2016 from 8.30am – 4:00pm
  • Cost: $215

In our intention to make things better, we very often pick up on the things that don’t work: problems, wrong behaviours, errors, and try to fix them. Our lives become filled with problems to solve, one after the other, and we don’t see the end of them. Meanwhile, it becomes increasingly difficult to notice or appreciate what works well; and because these well-working things don’t need fixing, they simply lose their importance.

With Appreciative Inquiry we learn to shift our approach to change by focusing on creating what we want rather than eliminating what we don’t want. We learn to ask questions (or to inquire) in order to explore creative possibilities (appreciative).

During this workshop you will learn:

a) The key principles of Appreciative Inquiry

b) Simple ways to shift from problem solving to possibility creating

c) Language with which to phrase appreciative questions

d) How you can apply the Appreciative Inquiry approach in your workplace.

For more information or to register click here


Writing Professional Minutes (1/2 Day)

  • When: May 4, 2016 from 9am – 12:00pm
  • Cost: $175

This half-day workshop is designed for individuals who have little experience with recording and transcribing minutes during meetings on boards and working committees. It will also be of interest to individuals who are called upon to fill the role of “acting minute recorder.”

Effective, professional minute takers understand how to write action-oriented minutes that meet their readers needs. This Writing Professional Minutes workshop will help you write minutes that are clear, concise and accurately reflect the important components of a meeting. It will also increase your awareness of your role as minute taker and the importance of accurate minutes.

During this workshop you will learn to:

  • Identify your role as minute takers
  • Take effective notes during a meeting
  • Determine what information should be included in your minutes
  • Design helpful templates for both formal and informal meeting minutes
  • Write minutes for formal and informal meetings by focusing on action items
  • Identify and handle common problems or obstacles to writing clear minutes
  • Finalize and distribute timely minutes.

For more information or to register click here


Moving from Peer to Leader 1: Practical Tools for First Time Managers and Supervisors (1 Day)

  • When: May 24 2016 from 9am – 4pm
  • Cost: $260

This one-day workshop is of interest to anyone who:

  • Is a first-time manager or supervisor
  • Will be managing sometime in the near future
  • Is ever called upon to fill an acting role as manager or supervisor
  • Wishes to build leadership skills.

Participants will leave the workshop with practical, proven techniques to handle their managerial or supervisory responsibilities, and will:

  • Understand their management strengths in light of “best leadership” practices
  • Learn how to provide effective direction as new leaders
  • Learn how to manage work flow
  • Provide constructive feedback using a coaching approach.

For more information or to register click here


Practical Project Management (2 Day)

  • When: June 16 & 17, 2016 from 9am – 4:00pm
  • Cost: $475

This two-day workshop provides practical, effective tools, and proven processes that ensure projects stay on track and objectives are achieved on time and on budget.

Many people are finding projects an increasing part of their workload, yet still have their ‘day job’ responsibilities. Tackling today’s project-focused environment requires a straightforward, down to earth approach.

  • Establish effective communication lines from the start
  • Develop concise outcomes
  • Build a Project Charter
  • Create Network Diagrams & Work Breakdown Structures
  • Sequence tasks
  • Establish a Critical Path Methodology to complete projects on time
  • Recognize and prevent common Project Management problems
  • Use criteria to measure and track your project
  • Identify and evaluate risks and contingencies
  • Effectively determine resource requirements

For more information or to register click here


 

Professional Development Funding

Depending on which UBC employee group you belong to, you may be eligible to access one of several professional development funding programs for this workshop. The PD funding programs are designed to support eligible UBC staff members who are interested in pursuing learning opportunities that will enhance their professional knowledge and work performance. For information about the UBC PD funding programs, including guidelines and application procedures, click here

Need Help?

If you have questions about Professional Development Workshops or professional development opportunities for UBC Staff and Faculty, please contact colin.hearne@ubc.ca or visit www.hr.ubc.ca/learning-development