HR is hosting two one-hour workshops as part of our Conflict Management series: Dealing with Difficult Personalities and Understanding High Conflict Personalities at Work. Anyone who would like to learn more about handling conflict in the workplace is invited to register for these free sessions.
Dealing with Difficult Personalities: Oct. 26, 2017
About the workshop
Workplaces can produce high achievers and dynamic team players. They can also be places where employees become regularly frustrated or annoyed with co-workers. Developing techniques to address challenging personality types can greatly increase staff’s morale and job satisfaction.
This session will look at the distinction between difficult behaviour and difficult people and provide participants with strategies to respond effectively to challenging situations with a focus on assertive communication.
The facilitator of the session will be provided by UBC’s Employee and Family Assistance Program provider, Shepell.
By the end of the session, you will be able to:
- Identify common types of difficult people;
- Understand people’s needs and motivations;
- Deal with difficult people; and
- Recognize areas for personal development.
Understanding High Conflict Personalities at Work: Nov. 9, 2017
About the workshop
This one-hour workshop will provide faculty, staff and managers with the skills and strategies for understanding complex personalities in the workplace from the perspective of a mental health diagnosis.
Participants will gain insight into how and why individuals with diagnosed personality disorders might behave and interact with others the way they do. The workshop also examines how compassion can help increase one’s competency in recognizing challenging behaviours and handling high-conflict interactions.
By the end of the session, you will:
- Understand what a personality disorder is;
- Recognize high conflict behaviours in the workplace;
- Respond appropriately to high conflict behaviors and statements; and
- Avoid escalating interpersonal conflicts.
This workshop is facilitated by Megan Pinfield, PhD, RCC, Senior Advisor for Workplace Mental Health in the department of Human Resources at UBC. Megan advises the Human Resources staff on complex mental health cases and provides expert consultation to department heads and managers at UBC.