If you have ever been asked to investigate a complaint filed by a student, staff or faculty member, you will know how complicated that process can be. Most types of investigations at UBC are governed by well-established processes, such as the scholarly integrity investigation process under Policy #85 or student misconduct proceedings under the Calendar. However, there are still some kinds of complaints for which there is no established investigation procedure.
To assist in these cases, the University Counsel and the Vice-President, Human Resources have jointly issued Guidelines for Responding to and Investigating Complaints.
These non-binding guidelines, which fall under Policy #95 (Investigations), provide useful advice on how to investigate complaints, assess evidence, and communicate your findings in a fair, timely and confidential manner.
The guidelines are available at http://universitycounsel.ubc.ca/files/2017/09/Policy-95-Guidelines_Sep-20-2017.pdf.
For questions regarding these guidelines or how to investigate complaints in general, please contact Paul Hancock, Legal Counsel, at firstname.lastname@example.org.