Frequently Asked Questions (FAQs)

Respectful Environment Statement

All staff must be aware of UBC’s Respectful Environment statement and their obligation to maintain a respectful workplace free of bullying and harassment. Please read the information on the Respectful environment Statement, bullying and harassment, training and awareness building, as well as reporting procedures.

Assignments

Timesheets & Payroll Related Information

Probation & Benefits

Applying for Positions

Statutory Holidays, Christmas Leave & Snow Policies

Absence Policies

Other


Timesheets & Payroll Related Procedures

Q. How Do I Complete My Timesheet?

To open the web timesheets, you need Acrobat Reader. Please fill out your timesheet online. Use the tab key to navigate within the timesheet. Each time you tab, it will take you to the next editable cell which is shaded in yellow. Once you finish completing your timesheet online, you need to print it, have it signed and fax it 604.822.8134 or e-mail it to UBC Hiring Solutions.

Your timesheet must include the following information:

  • Job Title – this will be given to you at the time of placement
  • Job Code – you can access it by clicking here
  • Pay Rate – you can access it by clicking here
  • daily hours worked
  • time taken off from work and the reason
  • department name and speed chart (given to you at the time of placement)
  • signature of the authorized signatory for the department you are working for

See Completing & Submitting Timesheets for comprehensive instructions.

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Q. What If I Need to Change My Timesheet After I’ve Submitted It?

Your timesheets should be submitted a few days earlier than the end of the pay period to allow us time to process them. If you happen to get sick, or have to take time off for some unforeseeable reason during the last few days of the pay period, we ask that you report by phone and advise us of any changes on your timesheet as soon as possible. We will correct your timesheet and submit a corrected copy to the department. Please note that not reporting correct hours for each pay period or falsifying hours is considered an offence and cause for dismissal.to top


Paydays

UBC pays its employees semi-monthly (twice a month).

Hourly employees (temps are hourly employees) are paid wages based on the hours they submit. It takes 5-7 days for hourly timesheets to be processed for payment; therefore the pay days are different than salaried employees.

To clarify, timesheets submitted for the first half of the month, 1-15 (inclusive), will be paid on the 21, 22 or 23 of that month (depending on weekends and statutory holidays). Please check the 2016 timesheet due dates, paydays and Statutory Holidays for the exact dates.

Timesheets for pay periods of the second half of the month, 16-31 (inclusive), will be paid on the 6, 7 or 8 of the following month (depending on weekends and stats). Please check the 2016 timesheet due dates, paydays and Statutory Holidays for the exact dates. It is a good idea to check your paystub on SelfService to ensure that you have been paid correctly. If there are any discrepancies between the hours you submitted and the hours you were paid for, please email Administration.to top


Q. What is an Assignment End Date?

As an employee of “UBC Hiring Solutions”, you work for a division of Human Resources at the University of British Columbia. What this means is that you work for UBC Hiring Solutions. We in turn send you out on assignments to various departments. Gerry Doiron is your Manager, while the department administrator is your direct supervisor. The Placement Coordinator handles all your assignments.

If the department you are assigned to advises you of any changes to the length of your assignment, please contact us and advise the Placement Coordinator, or ensure that the department administrator contacts her.to top


Q. What Should I Do When Starting a New Assignment?

When you go into a department for the first time, we would request that you contact the department supervisor or contact person to introduce yourself, inquire about your hours of work and what will be expected of you (i.e. job description).to top


Q. How Can I Access My Personal & Payroll Information?

UBC does not issue paper paystubs.

The secure Self-Service portal allows you to make updates to your personal information and to view your pay stubs, benefits information, direct deposit banking information, and compensation history. (You will need to sign in with your CWL ID.)to top


Q. How Do I Update My Personal Information (Address)?

If you need to change the personal information that UBC Hiring Solutions has on file for you, such as your address, you can do so on the Faculty / Staff Self-Service Centre (SSC). (You will need to sign in with your CWL ID.)to top


Q. How Can I Sign Up for Direct Deposit of My Paycheque?

Download a Direct Deposit Form, fill it out, attach a void cheque to it and submit it to our office.

If you change banks or account numbers, please complete a Direct deposit change form, attach a void cheque to it and submit it to directly to us. Most recent application will override the previous one. It can take 2-4 weeks for the change to be processed. We suggest you don’t close your old account until a paycheque is deposited into your new account.to top


Applying for Positions

Q. How Do I Apply to UBC Hiring Solutions? How Do I Apply for Temporary Positions at UBC?

See Applying to UBC Hiring Solutions.

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How Do I Apply for a Permanent Position at UBC?

Please refer to Section (A) of Article 22.02 (Right to Apply) of the CUPE 2950 Collective Agreement. We have included the subsections here:

(i) An employee in temporary assignments through UBC Hiring Solutions will be eligible as an internal candidate to apply for any posted vacancy when she/he accrues 900 hours of such service.
(ii) An employee of UBC Hiring Solutions with less than 900 hours and more than 66 days of accumulated service may apply and be considered as an internal candidate where there are no other internal candidates or where all other internal candidates lack the required qualifications…
(iii) An employee of UBC Hiring Solutions who has not yet completed sixty-six (66) days of accumulated service is ineligible to apply or be considered for a posted vacancy.

Please call the Placement Coordinator at 604.827-1736 if you require further clarification. to top


Statutory Holidays, Christmas Leave & Snow Policies

Q. What Statutory (Stat) Holidays Are Recognized?

Pay entitlements will vary based on affiliations.

CUPE 2950: To be paid for seven hours, a temporary employee must work 15 seven-hour days in the 30 days prior to the statutory holiday, and must be on active assignment the first working day following the stat. If you have worked less that 15 seven-hour days in the previous 30 days, your stat entitlement will be pro rated.

Exceptions:

Christmas stats are defined as Christmas Day and Boxing Day.

The practice at UBC is to close all departments except for essential services. To accommodate this and to ensure that our employees are not unduly penalized for it, we pay all our employees for the Christmas stats (as defined above) so long as they have worked in the month prior to the stats. If the temp has worked 15 seven-hour days, then s/he will receive a full seven-hour day for each of the stats regardless if s/he returns to work or not. If not, s/he will receive a pro rated amount.

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Q. Christmas Leave pay for Hiring Solutions Employees

Christmas Leave pay for Hiring Solutions Employees (pdf)

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Q. What Do I Do if I Have a Medical / Dental Appointment?

1. Eligibility (for CUPE employees – if you’re in a different affiliation, please contact us)

After 66 worked days with UBC Hiring Solutions, as of the 1st of the following month, you are eligible for 3.50 hour per month for medical / dental appointments. Employees working on assignments of less than 35 hours per week shall be exempt from this benefit.

Example 1: If you are working four days per week, or five half-days, you will not be eligible for this benefit.

Example 2: If you have taken a personal day off during a week of a placement that you are scheduled full time, you will not be eligible for this benefit.

2. Accrual

Page 34, Article 30.06 (C) states that there shall not normally be more than an average of one half day per month for medical appointments. Excessive use of medical or dental appointments may require medical or dental certificates. Employees may use the 3.50 hours if necessary all at one time, or in pieces (e.g. three one-hour parcels at the end of the working day). When an employee exceeds 3.50 hours, the University will average usage over the 12 months immediately preceding the current month.

3. Restrictions

Employees cannot combine multiple medical appointments into a full day away from the office with pay.

4. Reporting

If you have a medical/dental appointment, the procedure to follow is:

  • Contact Wendy Kutasiewich in advance and provide her with the date and time. She will handle your request (i.e. she will contact the department you are assigned to and make the necessary arrangements) and will confirm the results to you by e-mail.
  • Deduct the hours for the time taken from your timesheet and note in the comment section the the time and date on your timesheet.

5. Usage

The University’s expectation is that employees make every reasonable effort to schedule their appointments outside of working hours. Please contact Lucy Hovan if you have any concerns regarding the use of Medical / Dental appointments.to top


Q. What Should I Do if There is Heavy Snowfall?

Pursuant to UBC’s Policy 68, the President makes the decision, following consultation with the Provost and Vice-President, Academic, and Vice-President, Finance, Resources and Operations, on whether to cancel classes and curtail non-essential services.

Faculty, staff and students should visit the home page of http://www.ubc.ca/ or listen to updates on local radio and TV stations for the latest information on closures.

Note: In the case of media, communications are often not as nuanced as we need for our very large and complex operations. Consequently, the UBC website is authoritative.

UBC Hiring Solutions’ general expectations: When a snow storm results in the cancellation of classes or the curtailment of non-vital services by the President of the University, our office will remain open. If a UBC Hiring Solutions employee does not report for work to his/her assigned department, there is no guarantee that he/she will be paid.

Client departments communicating decision in the event of a snow storm: UBC Hiring Solutions’ employees are requested to phone the Dean/Director/Administrator of the department to which they are currently assigned. The department’s decision regarding closure should be recorded on voice mail by a department representative no later than 7:00 a.m. If department remains open, the employee must report to work. In the event of closure, there is no policy in place requiring a client department to pay a UBC Hiring Solutions employee’s wages.

Employee Options / Payment of Wages: If there is no voice mail message recorded or the voice mail system is down, the UBC Hiring Solutions employee will report to work and the following will apply:

  • if the employee is unable to gain access to his/her work area, he/she must notify the department and the UBC Hiring Solutions office by leaving a voice mail message, before returning home; the employee will receive a minimum of two hours’ pay for travel time
  • if the employee is able to gain access to his/her work area and begins the work day, he / she will receive a minimum of four hours’ pay
  • if the employee opts to stay home without pay, he / she must notify the department and the UBC Hiring Solutions office no later than 9:00 a.m., by leaving a voice mail message (any voice mail systems failure is usually temporary – the employee is responsible to try periodically until a message can be left)to top

T4 / T4As

Q. How Can I Get a Copy of My T4 / T4A?

You are now able to choose whether you would like to receive your T4 / T4A slip online or in paper format.

If you want to choose to receive your slip online, please enter the Faculty & Staff Self Service Portal using your Campus Wide Login (CWL). In the “My Pay” section of the screen, you will see an icon entitled “Year End Slips”. If you click on this item, the screen will describe the agreement that you will enter into should you wish to receive your T4 / T4A slip online for subsequent years. This agreement provides your consent.

We encourage you to use the online method. It is easy and convenient. Here are some of the benefits:

  • you can access your information earlier
  • you get to help save trees as it is more sustainable
  • you can file your tax return online
  • you still have the option to print in PDF format
  • you are able to retrieve prior year information

If you choose not to accept the agreement, your T4 / T4A slip will be available for pick-up from our office by the end of February (we’ll let you know if we receive them earlier).

If you would like to have your T4 forwarded to your current assignment, email your request to the Administrative Assistant with the following information:

  • the name of the department you are currently assigned to
  • the address of the department
  • the mailing zone of the department

Note: It takes two to three days for Campus Mail to deliver, so please make sure that you will be in that department for at least three days after you make the request.to top


Q. Why Do I Have Two T4s?

Different affiliations are treated somewhat differently for Employment Insurance purposes. If someone has had a position in two different affiliations, such as M&P and Faculty, they receive two separate T4s. In some cases there is no separate job, but the “wage loss plan” (the EI plan) has been incorrectly coded for some payments. This does not affect your taxes in any way. If you have two T4s, then all amounts must be added together when doing your taxes.

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Q. What is Box “40” on the T4 Slip?

These are taxable benefits: benefits that UBC pays on behalf of employees. Anything that is marked with an asterisk (*) on your paystubs is a taxable benefit, such as Medical Insurance, Basic Group Life, Tuition Waivers, Housing Allowances, etc. A breakdown of each individual benefit is not included on the T4. Please refer to your paystubs, tuition waiver records, etc.to top


Q. Why Does My T4 Indicate I Made More Money Than I Did?

While it is possible that money has been incorrectly credited to you, it is very unlikely. Please check your paystubs, and / or bank records thoroughly before contacting us. Also note that taxable benefits (ie Box “40”) are added to your actual salary to determine your taxable income.to top


Q. Why Does My T4 Indicate I Made Less Money Than I Did?

As mentioned above, some of our employees receive more than one T4, especially if they have worked for more than one affiliation. Make sure you have received all your T4s before filing your income tax return.to top


UBC’s Policy on Internet Use

The Internet is to be used for work purposes only. If the Internet is used for personal use, the employee should advise their supervisor that they are on lunch / coffee break. Inappropriate use of the Internet is unacceptable and has lead to termination in some instances.

For details of this policy, please visit http://www.universitycounsel.ubc.ca/policies/policy104.pdfto top


Hours of Work

Normal hours of work for employees in CUPE 2950, Excluded and CUPE 116 office positions are 35 hours per week which is equivalent to (7) hours per day. You are entitled to not less than 30 minutes and not more than 1 hour for a meal period, approximately in the middle of your work day. You are also entitled to a 15 minute break mid-morning and another 15 minute break mid-afternoon. The department head or supervisor in your area should advise you when you are scheduled to take your breaks. Please note: breaks that are not taken are forfeited – they cannot accumulate for extended lunch or early departure.

Normal hours of work for employees in CUPE 116 labor or research positions are 37.50 hours per week which is equivalent to 7.50 hours per day. You are entitled to not less than 30 minutes and not more than 1 hour for a meal period, approximately in the middle of your work day. You are also entitled to a 15 minute break mid-morning and another 15 minute break mid-afternoon. The department head or supervisor in your area should advise you when you are scheduled to take your breaks. Please note: breaks that are not taken are forfeited – they cannot accumulate for extended lunch or early departure.

Normal hours of work for employees in M&P positions are thirty-five (35) hours per week. Please note that M&P don’t get overtime pay for extra work. Please contact Wendy Kutasiewich if you have any questions.

For those employees working in other affiliations, we will advise you at the time of placement.

Minimum Hours Paid

Once an employee commences work, she / he receives a minimum of four (4) hours pay. If less than four (4) hours is worked on an assignment (i.e. temporary asked to leave early), we ask that you advise the department of our four (4) hour minimum charge. They may not be aware of this provision.

Overtime

When you are requested to work overtime, regardless of the affiliation or union, UBC Hiring Solutions must be contacted . We want to ensure that proper authorization is obtained in order to avoid any misunderstanding when we bill our client department. Please note that M&P don’t get paid overtime for extra hours worked. Please contact Wendy Kutasiewich if you have any questions.

In CUPE 2950, Excluded and CUPE 116 positions, overtime is paid at double time. Overtime applies when you work over seven (7) hours in a given day or over thirty-five (35) hours in a given week. For example: if you work Monday through Thursday, and your fifth day is a Saturday, you will not be paid overtime for Saturday.

CUPE 2950 employees who work consecutive overtime for more than 2 hours are entitled to a half hour paid meal breaks as per the union contract.

CUPE 116 employees who work consecutive overtime for 2 hours or more are entitled to a meal pay of $8 which will be added to their pay as per the union contract.

M&P don’t get paid overtime for extra hours worked. Please contact Wendy Kutasiewich if you have any questions.to top


Statutory Holidays

Pay entitlements will vary based on employment group (affiliations, unions, agreements…).

CUPE 2950/Excluded positions: To be paid for seven hours, a temporary employee must work 15 seven-hour days in the 30 days prior to the statutory holiday, and must be on active assignment the first working day following the stat. If you have worked less that 15 seven-hour days in the previous 30 days, your stat entitlement will be pro rated (based on 152 hours) as long as you return to work the day after the stat.

CUPE 116 positions: To be paid for seven hours, a temporary employee must work 11 seven-hour days in the 30 days prior to the statutory holiday, and must be on active assignment the first working day following the stat. If you have worked less that 15 seven-hour days in the previous 30 days, your stat entitlement will be pro rated (based on 152 hours) as long as you return to work the day after the stat.

M&P positions: To be paid for seven hours, a temporary employee must work 11 seven-hour days in the 30 days prior to the statutory holiday, and must be on active assignment the first working day following the stat. If you have worked less that 15 seven-hour days in the previous 30 days, your stat entitlement will be pro rated (based on 152 hours) as long as you return to work the day after the stat.

Exceptions:

Christmas stats are defined as Christmas Day and Boxing Day. Please check our FAQ – Statutory Holidays for details.to top


Probation and Benefits after Completing 66 Worked Days

Please visit Benefits for details.

Benefits After Completing 66 Worked Days

Please visit Benefits for details.


Sick Leave Reporting Procedure

Policy

After 66 worked days, you complete your probationary period with UBC Hiring Solutions and (based on your status) become eligible for benefits on the 1st of the following month; this includes sick leave entitlement of 8.75 hours per month, provided you meet the eligibility criteria, which includes the requirement that you work a minimum of 11 days in a given month. Please note that you are an employee of “UBC Hiring Solutions” a division of Human Resources at the University of British Columbia. This means that you work for UBC Hiring Solutions. We in turn send you out on assignments to various departments. Gerry Doiron is your Manager, while the person you report to in the department is your direct supervisor. The Work order, i.e. your assignment, is a contract between UBC Hiring Solutions and the department and as such, any deviations from it should be addressed to or discussed with us not the department. Examples include change in hours, tasks outside the position description, requests for absences, etc.

Reporting Procedure:

When you are off sick, whether you are on probation or not, it is critical that you communicate with the department and us by phone as soon as possible, preferably an hour before the start of your workday.

Please leave a voice mail message at the Placement Coordinator’s phone at 604.827.1736 and state clearly the reason for your absence and advise whether you have phoned the department or not.

It is important that we provide the best service possible to our clients, and when you are unavailable, even for a day, we like to offer the department the option of another temporary employee until you are able to return.

For timesheet purposes, deduct the hours/days for the sick time taken and note in the comment section (D) of your timesheet the date and the hours you missed due to illness. If you are eligible for sick time, we will cover the payment of wages.

Important Reminders Regarding Sick Leave

  • Please use the phone to contact us if you are unable to make it to work. There are problems associated with using e-mail communication – servers go down, computers fail and viruses can corrupt. Further, there are timing considerations.
  • If the individual you have e-mailed is for example, away for the day and your message is not appropriately routed, the payroll process becomes severely hobbled and may compromise our ability to respond to a department’s needs for adequate coverage.
  • In our environment, e-mail reporting is not an acceptable option for communicating absences. Please call any of the office staff if you are unable to report to work.to top

Vacation

Vacation

Please note that this information is for an employee with a CUPE 2950 status. If your employment status or affiliation changes, this information might change as well. Please contact Lucy Hovan in such a situation to get details.

Vacation is 6% of your gross pay and it is paid out on each of your paycheques. 6% vacation is equivalent to 3 weeks off per calendar year. We allow our employees to take up to 3 weeks of unpaid time off in lieu of vacation per calendar year (regardless if earned or not). We will pro-rate your entitlement if your start date is in the latter part of the year. 3 weeks of unpaid vacation time off starts anew each calendar year.

Vacations need to be pre-approved by us. We will make every effort to accommodate you, but due to the nature of “temp” work, we also need to accommodate the departments (our clients). So before you book a plane ticket or a hotel room, please e-mail your request to Wendy Kutasiewich. She will contact the department on your behalf, make the necessary arrangements, and will email you the outcome. Your e-mail should include the dates of your vacation and the actual day you will be available to return to work. Please allow her enough time to respond to your requests: notify her at least one (1) week in advance of your vacation plans for vacation requests that are less than one (1) week and at least two (2) weeks’ notice for any vacation request of more than one (1) week.

The busiest time of year at UBC Hiring Solutions is between August 15 and September 30. As such, we apply a vacation blackout period during that time and we may have difficulty accommodating any requests during this period.

All vacation requests must be addressed to UBC Hiring Solutions for approval, not the department that you are assigned to.

You are an employee of “UBC Hiring Solutions” which is a division of Human Resources at the University of British Columbia. You do not work in the UBC hiring Solutinos office because we send you out on assignments to various departments. As such, we manage you and your benefits and entitlements including vacation, at arm’s length. Gerry Doiron is your Manager, while the person you report to in the department is your direct supervisor. The Work order, i.e. your assignment, is a contract between UBC hiring Solutions and the department; any deviations from it should be addressed to or discussed with UBC Hiring Solutions, not the department. Examples include change in hours, tasks outside the position description in the work order, requests for absences etc.to top


Union Orientation for CUPE 2950 Employees

As a UBC Hiring Solutions employee, if you are hired into a CUPE 2950 position, you will be a member of the Canadian Union of Public Employees (CUPE), Local 2950. As such, you are required to attend a union orientation meeting as close to your start date as possible, as outlined in article 7.04 of the CUPE 2950 Collective Agreement.

Please contact your union office at 604.822.1494, to arrange an orientation. We will pay for your time while attending this meeting provided you are on assignment the week that you attend.

If you are scheduled to work, please make arrangements with your department to attend such a meeting at your earliest convenience. We will pay for you to attend this orientation, not the department you are assigned to. So on the day that you attend, you should work 6 hours (excluding one (1) hour unpaid lunch break) at your assignment and attend the union orientation for 1 hour to make it a complete 7 hour paid day. On your timesheet, please remove the one (1) hour from your daily worked hours and record this one (1) hour in table D of your timesheet and note that you attended a union orientation. We will add the one (1) hour to your pay. If you are not scheduled to work or unable to attend the meeting within the first month of your employment, please contact us for further instructions.

In the union orientation, you will receive a copy of the CUPE 2950 Collective Agreement. It is very important to take the time to review your rights and privileges under the terms of this agreementto top.


Resigning or Transferring

See Resigning or Transferring Out of UBC Hiring Solutions for information on terminating your employment with UBC Hiring Solutions.to top


Other

How Can a temporary employee of the department of UBC Hiring Solutions Obtain an Employment Verification Letter?

NOTE: If you work for a department other than UBC Hiring Solutions, please contact your Payroll Service Rep.

If you are a UBC Hiring Solutions temp employee and need an employment verification letter, please email Wendy Kutasiewich. The letter will be ready and available for pick up within a day or two.

Here is an example of the information we provide:

To Whom It May Concern:

This is to verify that [employee name] has been an employee of the University of British Columbia since [date]. [Employee name] joined the Department of UBC Hiring Solutions as a continuous hourly on-going employee. [Employee name]’s positions ranged from a HR Admin Clerk 1 to 4 with a pay rate of $16.16 to per hour. [Employee name] is currently working at level with a pay rate of per hour. [Employee name]’s current standard work hours are 35 hours per week.to top


Q. What Professional Development is Available to UBC Hiring Solutions Employees?

Lynda.com online learning resources are available for all faculty and staff at UBC free of charge until March 31, 2019.

Lynda.com is a tool that provides over 1,700 online courses on a wide variety of topics including MS Office, word processing, deigns, data analysis, social medical and business skills.

Login Method Instructions:

You can access lynda.com through our UBC lynda.ubc.ca portal page. Once on the portal page, simply click the login button and enter your UBC CWL username and password. You can login from any home (VPN not required) or work computer.

Important Instructions for Your First CWL Login to Lynda.com:
  • Please do not use the mobile app for your first CWL lynda.com login.
  • When prompted, provide your work email address (do not provide a personal email such as Gmail or Yahoo)
  • Please take a moment to bookmark http://lynda.ubc.ca for ongoing access to lynda.com, as you will not have access to login in directly from lynda.com’s login screen
Specific Mobile Access Instructions:

To access your user profile through your downloaded iOS or Android app, launch the app; tap “login”; tap “web portal”; type “www.ubc.ca ” in the URL field; enter your CWL when prompted. If you want to download the mobile app the instructions are on http://www.lynda.com/mobile-apps .

Job Skills Training Program

As a UBC Hiring Solutions employee, whether you are working in a CUPE 2950 or excluded (non-union Admin Assistant ) position, you are eligible to apply for funding from Job Skills Training Program (JSTP) after you have completed your probation. To learn more about what programs and courses this program offers, please visit the Organizational Development & Learning (ODL) site

Please follow the guidelines set out by ODL (in particular, the section for UBC Hiring Solutions employees) on how to apply.

  • please note that we do not pay for any time taken off to attend any courses. If you will be attending a course that falls during your work hours, please make a vacation request from Wendy Kutasiewich. For details on how to make the request, please review our vacation policy.

The procedure for applying for the JSTP is as follows:

  • pay for your course and keep the receipt
  • fill out the application form and submit it with the receipt to us by email.
  • the UBC Hiring Solutions’ Manager will review your application and, if approved, will forward it to ODL for processing
  • ODL will send you an email confirming the approval and the registration process
  • please note that we do not pay for any time taken off to attend any courses. If you will be attending a course that falls during your work hours, please make a vacation request to Wendy Kutasiewich. For details on how to make the request, please review our vacation policy.to top

Q. What is a CWL and how do I access it offsite

The Campus-Wide Login (CWL) system is UBC’s single sign-on application designed to give you access privileges to many secure applications on campus, using the same login ID and password. We ask all of its employees to sign up for CWL so that departments that you have been assigned to can give you access to various computer systems and databases that you might need to perform your duties. Visit www.cwl.ubc.ca to sign up.

To access your payslips and T4s online you’ll need to sign into Faculty/Staff Self Service (aka. CWL/Self Service Portal) www.msp.ubc.ca . Once you sign in to your CWL, you can find the payslips in the “My Pay” section of the Staff Self Serve screen under the link “View Paycheque” or your T4s under the link “Year End Slips”.

If you want to access the website off-site, you will need to set up a Virtual Private Network (VPN). For more information on how to set up a VPN visit this website: http://www.it.ubc.ca/security/VPN.html. Once you have the VPN set up and are able to access www.msp.ubc.ca, sign in using your Campus Wide Login information and follow the prompts.

CWL does not expire, and Self-Serve expires after 18 months, so you should still be able to log-in after you set up a VPN connection on your computer.

Please note that if you’re still unable to access your T4, please make a request for a copy in mid-March. Due to the nature of Private Information contained in such documents, we will mail them to your home address we have on file.to top


Q. What is FASmail?

As a UBC Hiring Solutions employee, you are entitled to receive a FASmail account. The details will be communicated to you during the early stages of the hiring process along with instructions.to top


Q. What Security Resources Are Available at UBC?

In case of emergency call 911.

  • Campus Security: 604.822.2222
  • AMS Safewalk: 604.822.5355
  • RCMP: 604.224.1322to top

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Q. WorkSafe – Injuries at Work

If you injure yourself at work, and whether you have received any form of medical attention or not, please contact Lucy Hovan as soon as the situation is under control.to top


Q.Overtime & Flextime

Overtime is not generally worked by temporary employees. If you are asked to work over 7 hours in one day, or over 35 hours per week, please contact us for explanation of the procedures.

Temporary employees are not eligible for Flextime. to top


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