Moving to a new house or apartment can be a busy and chaotic process. Once the dust has settled and you’ve managed to find the coffee cups, make sure to change your address with UBC, to ensure that you’ll continue receiving all information:
Faculty and Staff Self-Service
The one-stop address change location is in UBC’s Faculty and Staff Self-Service portal. Under the “myPersonal Info” tab, select “Home and Mailing Address” to update your address. While you’re there, make sure that your emergency contacts and email address are up-to-date as well!
Not sure how to access the Self-Service portal? Learn more here.
Medical Services Plan (UBC Group Enrolment)
If you are enrolled in the provincial Medical Services Plan through UBC group enrollment (a direct debit from your UBC paycheque), you will need to contact Payroll to change your address on the MSP system:
- Fill out Section E of the MSP change form, and submit the form to Financial Services (Forms and addresses are available at the Benefits Forms page).
or
- Email Payroll, indicating that you need to change your address with MSP. You can find your payroll portfolio representative contact information online.

I am trying to change my maling address and so far have had no luck????
Hi Kathy. If you are off-campus you will need to use VPN to connect to the UBC network and to access Self-Service.
Info at: http://www.it.ubc.ca/service_catalogue/information_security/security/VPN.html
Access at: https://myvpn.ubc.ca/
If you continue to have problems, please contact the HR Service Centre at 604-822-8111.