EFAP Counseling Services

Unique, solution focused counseling services that help to enable you and your family to solve life problems:

Counseling Services

Through your EFAP, there is access to three confidential counselling options—face-to-face counselling, telephone counselling and e-Counselling.

Contact Homewood Human Solutions to arrange counselling.

What to Expect

Homewood Human Solutions EFAP utilizes a short-term, solution-focused counselling approach that focuses on enabling individuals, couples and families to develop the skills necessary to work on their life challenges.

The EFAP provides access to multiple resources to address the individual’s current needs through counselling and Plan Smart services.  While the focus is on short-term solutions for the presenting issue, sometimes an individual may have multiple issues which can be addressed through the EFAP (example: legal, financial and marital).  If an individual requires long-term support, the counsellor can work with the individual to help identify a suitable resource outside of the EFAP.  Homewood Human Solutions is open to hearing feedback, questions or concerns regarding any EFAP services received, an individual may call the Client Services Centre at 604-689-1717 to share their experience.

Solution focused

Within the short-term counselling model, a Homewood Human Solutions counsellor is likely to engage clients by:

• asking the client to envision their future without today’s situation, or with today’s problem resolved;
• helping the client discover specific solutions and identify obtainable goals;
• encouraging the client to identify and do more of what is already working and move away from what has not worked in the past;
• helping the client understand how and what they think in relation to the situation and understand their thoughts and reactions to the problem; and
• enabling the client to see themselves as able to overcome the problem, change his/her  reactions, and improve the situation.

Confidentiality

The information you share with UBC’s EFAP provider is confidential, and will not be shared with UBC. The University is not told the identity of those using EFAP services, including on-line services. For more information on our EFAP provider’s privacy policy click here.