By Human Resources Communications on April 23, 2019
Access Your Group Benefits through the Sun Life App
The my Sun Life Mobile app is a convenient way for UBC plan members to connect to their group benefits through their mobile devices. The app offers instant access to all your health and vision care benefit information and allows you to submit your claims using your phone.
Why use an app when I can access Sun Life from my desktop?
Visit mysunlife.ca from your desktop computer, and you’ll find a full range of services, information and tools. You’ll also be able to update your contact and banking information.
The my Sun Life Mobile app offers more specific services, information and tools to help you when you’re on the go. You can:
- Submit and view your recent claims
- Review your coverage information: medical, vision, drug, health spending account, and disability
- Search for a healthcare provider near you
- Discover the latest deals, special offers and opportunities to save on your vision and/or medical equipment purchase
- Use the drug look-up tool to find out how much of your prescription drug costs are covered
- Access your coverage card, drug card and medical card. If you have an iPhone, you can even include these in your Apple Wallet.
That’s so convenient. How do I get the Sun Life app?
Visit my Sun Life Mobile app to download the appropriate version of the app for your device.
Support at Your Fingertips with the My EAP App
When you need health information or help, the My EAP app can give you immediate, confidential and secure access to your Employee and Family Assistance Program (EFAP/EAP) – anytime and anywhere.
Morneau Shepell is UBC’s EFAP/EAP provider, and their award-winning My EAP app offers interactive support tools and expert information for work, health and life issues that can impact you and your family.
Here’s what you can do with the My EAP app:
- Book a service using the Online Access platform or First Chat, which allows you to connect with a counsellor for immediate support
- Access counselling services through First Chat or log in for E-Counselling, where you can exchange written messages with a counsellor in a secure online portal
- Discover Morneau Shepell’s library of expert health and wellbeing articles
- Watch informative videos, access assessment tools, and enrol in online programs on topics such as financial planning, smoking cessation, stress management and retirement planning
I like being able to access health and wellness supports while on the go. How do I get the My EAP app?
Visit Morneau Shepell’s My EAP Mobile Device Application page for more information and to download the free app. (Note: Please enter “University of British Columbia” as your organization to access the page.)
Do you have questions? Contact the Health, Wellbeing & Benefits team at firstname.lastname@example.org.
By Human Resources Communications on February 21, 2019
When faced with life’s challenges, UBC employees and their dependents have access to many supports. In this issue of Benefits FYI, you’ll find three different scenarios. We highlight the dilemma at hand, as well as the supports available to help you navigate those situations and find solutions, or at least make them more manageable. You may be currently facing a similar situation or maybe you aren’t, but you’ll have the knowledge you need to reach out for support.
Rico’s Challenge: When you need to support your mental wellbeing – at work and at home
Rico would like to learn more about work-life integration. He’s feeling overwhelmed and often finds himself worrying about work, even when he’s at home trying to focus on caring for his family. He feels anxious and worries it’s putting a strain on his personal and professional relationships.
How EFAP and UBC’s Extended Health plan can help:
UBC’s Employee & Family Assistance Program (EFAP) provider, Morneau Shepell, offers confidential counselling and consultative services to help you and your dependents find solutions to any challenges, including anxiety, work-life integration and relationships. Their experienced professionals are available 24/7: in-person at various locations across BC, over the phone in multiple languages, via video, or through First Chat.
To book services or to learn which service is right for you, call the Shepell Care Access Centre at 1-800-387-4765 or visit www.worklifehealth.com. (Note: Please enter “University of British Columbia” as your organization.) Whether you’ve used Morneau Shepell before or are using them for the first time, know what to expect when you access EFAP services.
Through UBC’s Extended Health Plan, you can access counselling services from a licensed psychologist, registered social worker or registered clinical counsellor and be 100% reimbursed up to a maximum of $2,500 for each person enrolled per benefit year. For more details, refer to your UBC Employee Group.
How HR resources can help:
UBC Human Resources offers a range of programs and resources to help individuals improve their mental health and resiliency and support UBC workplaces that want to enhance the mental health and wellbeing of its staff and faculty. Visit our Mental Health page for more information.
Katie’s Challenge: The emotional toll of caring for an ill family member
Katie’s father has been living with her for the past two years. He’s physically capable of caring for himself, but is financially dependent on Katie and her partner. Recently, he was diagnosed with gout and is having difficulty coming to terms with the diagnosis and the diet changes his doctor advised him to follow. Katie would like some advice for herself as a caregiver and also for her father to support him through this diagnosis.
How EFAP can help:
EFAP is available for eligible staff, faculty, retired employees, and their dependents. Dependents include spouses and children, as well as parents that are financially dependent on the employee. Because Katie already enrolled her father in EFAP, they can both access Morneau Shepell’s support services.
For Katie’s father, a counsellor can help him cope with health changes. He can also receive nutrition advice and health-related consultations from naturopathic doctors, registered dietitians and nurses over the phone. As a caregiver, Katie can support her own emotional wellbeing through counselling. Confidential email or e-counselling for psychological support is available, which Katie might find useful since she enjoys writing and journaling.
Did you know you can add your parents to your EFAP coverage as long as they live with you and are financially dependent on you? To add an eligible parent to your EFAP coverage, complete this form and send it to the appropriate UBC Payroll Office for processing:
Attention: Payroll Services
TEF3 – 5th Floor, 6190 Agronomy Road
Vancouver, BC Canada V6T 1Z3
Finance Operations & Strategies
ADM006 – 1138 Alumni Ave
Kelowna, BC Canada V1V 1V7
Bruce’s Challenge: When gambling isn’t fun anymore
Bruce has always enjoyed a night out at the casino with friends. A few months ago, after comments from a family member regarding the amount of time he spent gambling, he switched to online poker instead. He also recently had to sell his car to be able to pay his rent. Bruce is feeling increasingly self-conscious about his gambling and has begun to question whether or not his habits are cause for concern. He would like to talk to a counsellor about his situation and also needs help figuring out his finances.
How EFAP can help:
EFAP has many addictions-related articles including this one on understanding gambling addiction. EFAP provides confidential short-term, in-person counselling that can help Bruce talk about his concerns and determine if he has a gambling addiction. An EFAP counsellor could help him develop coping strategies and practical tools for abstaining from addictive behaviour, with the goal of maintaining abstinence over time. Bruce can also access First Chat, a confidential chat platform that provides online support any time of day.
Bruce can also access financial consultations over the phone to help with budgeting and debt reduction. If the situation requires specialized care or long-term counselling, Bruce could be referred to a counsellor within the community and be covered through UBC’s Extended Health Plan.
For a list of additional resources at UBC and within your community including help lines, support groups, and harm reduction and treatment options, visit the Substance Use and Addiction Support Resources page.
Do you have questions? Contact the Health, Wellbeing & Benefits team at email@example.com.
By Human Resources Communications on February 12, 2015
The University’s Committee for the Employee and Family Assistance Program (EFAP) recently engaged in a competitive bid process to ensure that staff, faculty and their family members receive the best possible counselling and wellness services and value.
After careful evaluation and consideration, we are pleased to announce that effective April 1, 2015, Morneau Shepell will be UBC’s designated EFAP provider. Morneau Shepell was selected for the following reasons:
- Extensive experience providing EFAP services to post-secondary institutions in BC and Canada;
- Focus on providing excellent counselling services in more than 200 languages;
- More ways to access counselling services (face-to-face, video, telephone, email and instant messaging);
- Leader in mental health research and education.
Morneau Shepell replaces Homewood Health, who has been providing EFAP services to UBC since 2008. As we transition from Homewood Health to Morneau Shepell, there will be no disruption of EFAP services.
Until April 1st, it will be business as usual with Homewood Health. Those who are currently in counselling at the time of the transition will be able to complete counselling with Homewood Health and your counsellor will advise you of the details.
UBC’s Health Wellbeing and Benefits Team will email all employees enrolled in the EFAP more information in March. Stay tuned.
Stephanie Mah, Benefits Specialist
Tel: (604) 822-6823
Tracey Hawthorn, WRAP Coordinator
Tel: (250) 827-8183
The EFAP Committee is comprised of representatives from both Vancouver and the Okanagan, as well as representatives from UBC’s various staff and faculty unions and associations.
If you wish to change the email address at which you receive communications from UBC Benefits, visit http://www.hr.ubc.ca/update-your-email/ for instructions.
By Human Resources Communications on November 15, 2013
The winter holiday period is traditionally a time for celebration, merry-making and family get-togethers, but it can have its pressures too. According to research from Coventry University in United Kingdom, most people suffer from stress during the winter holiday season, but do not recognise it, with tiredness, general overindulgence, lack of exercise, gritting your teeth through office parties, and radical shift in daily patterns all being potential symptoms.
How can you avoid this stress? You could plan to be on a beach in Mexico on Dec. 25. Or you could try to find some balance amidst the many demands that lie ahead in the winter months. You might even enjoy the holidays more than you thought you would.
Practical Tips for Surviving the Season
Nurture your own wellness with these 10 practical tips that the Canadian Mental Health Association recommends to help prevent holiday stress and depression.
UBC’s Employee and Family Assistance Program: Here to Help
The barrage of holiday music, images, television programs and traditions are sometimes impossible to escape, and it’s easy for some of us to feel alienated. If you’re feeling overwhelmed, missing loved ones who have passed away or can’t be there to celebrate in person, make sure you reach out to friends or other family members who can give you the emotional support you need. You can also contact UBC’s Employee and Family Assistance Program (EFAP) for further assistance. UBC Faculty and Staff (and dependents) can talk to a counselor through EFAP if you are having a difficult time this holiday season. UBC’s EFAP provider, Homewood Health, offers confidential short-term counseling on many issues. You can call Homewood Health if you need to talk with someone about:
- Relationship problems
- Parenting and caregiver concerns
- Work-related issues
- Stress and anxiety
- Alcohol and drug dependencies
- Financial advisory services
- Nutritional counseling
To access all the above services through Homewood Health’s online database and toolkit, visit www.homewoodhhealth.com. For more information on EFAP services, email firstname.lastname@example.org or phone 604-827-3047.
By Human Resources Communications on September 16, 2013
Some of us can find it overwhelming when it comes to sorting out legal matters, or finding a lawyer. Through UBC’s EFAP provider, Homewood Health, you can access a Legal Advisory Service, which can help you and your family members to obtain multilingual legal consultation from qualified professional lawyers, as well as a referral to a local lawyer at a discounted rate.
On which legal topics can I seek advice?
- Healthcare Power of Attorney
- Living wills
- Housing or real estate matters
- Wills and estate planning
- Family law: divorce, child custody and child support
- Car accidents and related matters
- Financial concerns
- Consumer concerns
- Criminal matters
Accessing Legal Advice Services
You can easily access the Legal Advisory Service by calling Homewood Health at 1-800-663-1142. You will be connected with a licensed legal professional who will provide a telephone consultation at no cost to you. This legal professional will listen to your concerns and discuss your options under the laws that apply.
Legal representation: If you require an attorney to represent you, a referral can be made to a lawyer in your area; a discount of up to 25% on referred legal services may available (the discount does not apply to residential real estate transactions).
Sofia thinks it is about time to make a will, but has no idea where to start. She decides to contact the Legal Advisory Service for guidance.
The Legal Advisory Service can provide Sofia with information on how to make a will, such as what information and details should be included and important considerations. If Sophia would like to hire a lawyer to write up her will, the Legal Advisory Service can provide her with a referral to a lawyer in her area.
Jesse and his spouse Marianne are separated. They have two children. They are trying to sort out visitation and child support during the separation; however, things are getting complicated and Jesse would like to know what his rights are. He decides to contact the Legal Advisory Service for guidance.
The Legal Advisory Service can provide Jesse with information on his rights under the Family Law and the advantages and disadvantages of family law mediation. In the event that Jesse requires a lawyer, the Legal Advisory Service can provide a referral to a lawyer that specializes in this area. The Legal Advisory Service can also prepare Jesse for his first face-to-face meeting with his lawyer, which can cut down on legal fees.
The legal professional you speak with from the Legal Advisory Service should inform you whether the information you are seeking is part of the service (free) or whether you will be referred to a lawyer (cost to you). If there is any doubt, please seek clarification first.
The information you share with Homewood Health is confidential, and will not be shared with UBC. The University is not told the identity of those using EFAP services, including the Legal Advisory Service.
If you ever feel too overwhelmed by your legal responsibilities, you can also access confidential counseling services from Homewood Health (face-to-face, over the phone, or through the internet). To set up an appointment, call Homewood Human Solutions at 1-800-663-1142.
Want to know more?
For more information on your Employee and Family Assistance Program (EFAP) click here – additionally if you would like to book a presentation for your unit that highlights all the EFAP services available, contact Colin Hearne, EFAP Assistant at (604) 827-3047 or email@example.com.
By Human Resources Communications on November 2, 2012
If you are enrolled in UBC’s Extended Health and/or Dental Care plans, you are also enrolled in the Employee and Family Assistance Program.
The Employee and Family Assistance Program (EFAP) provides confidential counselling services to help you or your family members with personal problems, big or small, that affect your family life, your work life or your general wellbeing. Visit our Employee and Family Assistance Program page to learn more about the services and how to access EFAP services.