Information Update

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Update: Out-of-country emergency medical coverage


While your Extended Health Plan still covers many of your out-of-province emergency and non-emergency medical expenses, there have been some important changes to your out-of-country coverage (OOC) in light of COVID-19 outbreak.

If you are currently outside of Canada and trying to return home, your OOC coverage has been extended until April 30, 2020.

If you left Canada on or after March 19, 2020 you do not have coverage for:

  • any expenses during and after a period of quarantine, unless you show symptoms of or have tested positive for COVID-19, even if this quarantine is directed by a doctor or medical professional,
  • any request for extension of OOC coverage beyond the travel duration limit as set out in your contract.

For more details and recent updates about your OOC coverage visit:

Virtual paramedical services now covered under Extended Health Plan


On March 23, 2020 virtual paramedical services are eligible for reimbursement under the extended health plan. The coverage amount of reimbursement remains the same as though the service was received in-person.

Paramedical practitioners covered by virtual therapy include:

  • Naturopaths
  • Registered dieticians
  • Psychologists
  • Psychotherapists
  • Social workers
  • Physiotherapists
  • Occupational therapists
  • Speech therapists
  • Audiologists

Paramedical practitioners must be located in Canada and have the appropriate qualifications/credentials for Sun Life to process reimbursement for the claim.

How to Make a Virtual Claim

Submit your virtual claim through Sun Life’s mobile app.

  1. Select the location of service
    • For any virtual appointments, select “in patient’s home” as the location of service
  2. Upload a photo or screen shot of the receipt.

For More Information