Extended Health

Update: Out-of-country emergency medical coverage


While your Extended Health Plan still covers many of your out-of-province emergency and non-emergency medical expenses, there have been some important changes to your out-of-country coverage (OOC) in light of COVID-19 outbreak.

If you are currently outside of Canada and trying to return home, your OOC coverage has been extended until April 30, 2020.

If you left Canada on or after March 19, 2020 you do not have coverage for:

  • any expenses during and after a period of quarantine, unless you show symptoms of or have tested positive for COVID-19, even if this quarantine is directed by a doctor or medical professional,
  • any request for extension of OOC coverage beyond the travel duration limit as set out in your contract.

For more details and recent updates about your OOC coverage visit:

Benefits Spotlight: Therapist-assisted Digital Cognitive Behavioural Therapy (CBT)


We all need extra support during difficult times. A therapist-assisted digital cognitive behavioural therapy (CBT), an evidence-based and effective form of psychotherapy for individuals experiencing mental health concerns, is covered by your UBC’s Extended Health Benefits (EHB).

The therapy provided through CBT is:

  • structured
  • time-limited (usually 6-20 sessions)
  • problem-focused and goal-oriented
  • designed to teach strategies to build resilience and coping skills
  • based on a proactive, shared therapeutic relationship between therapist and client.

Benefits Coverage

Sun Life, UBC’s EHB provider, has partnered with BEACON to provide a therapist-assisted digital CBT to plan members at a preferred rate. This and other digital therapies are eligible for reimbursement under UBC’s extended health benefits plan if the provider has the appropriate credentials/qualification. You and your covered dependents can receive reimbursement for 100% of the reasonable and customary charges  for eligible practitioners up to $2,500 per year under the psychological services provision. Visit Extended Health Benefits – UBC Human Resources for coverage details.

To claim reimbursement for digital CBT or digital therapy, please ensure that it is therapist-assisted and your receipt includes:

  • date(s) of service
  • name of patient
  • name of practitioner
  • credentials/qualifications of provider and professional affiliations with any regulatory body or society

Other Digital Therapy Supports

A free digital program, Stronger Minds, offered by BEACON is available to all Canadians to support their mental well-being. It includes resources from a team of clinical psychologists.

Do you have questions? Contact the Health, Wellbeing & Benefits team at benefitsinfo@hr.ubc.ca.


Virtual paramedical services now covered under Extended Health Plan


On March 23, 2020 virtual paramedical services are eligible for reimbursement under the extended health plan. The coverage amount of reimbursement remains the same as though the service was received in-person.

Paramedical practitioners covered by virtual therapy include:

  • Naturopaths
  • Registered dieticians
  • Psychologists
  • Psychotherapists
  • Social workers
  • Physiotherapists
  • Occupational therapists
  • Speech therapists
  • Audiologists

Paramedical practitioners must be located in Canada and have the appropriate qualifications/credentials for Sun Life to process reimbursement for the claim.

How to Make a Virtual Claim

Submit your virtual claim through Sun Life’s mobile app.

  1. Select the location of service
    • For any virtual appointments, select “in patient’s home” as the location of service
  2. Upload a photo or screen shot of the receipt.

For More Information