Employee and Family Assistance Plan

Support Your Wellbeing This Holiday with EFAP

The upcoming holiday season can often be both festive and frenetic. With to-do lists, social commitments and holiday obligations to fulfill, it can all feel a little overwhelming. If you need support at any point this holiday season, consider reaching out to UBC’s Employee and Family Assistance Program (EFAP).

EFAP provides confidential counselling and work-life consultations to eligible UBC faculty, staff and their dependents. EFAP can be accessed 24 hours a day, 365 days a year, including over the holidays.

If you need immediate support, call Morneau Shepell’s Care Access Centre at 1-800-387-4765.

Counselling services include, but are not limited to, issues related to stress, anxiety, depression, relationships, parenting, elder care, workplace conflicts, and substance use/addiction. To review their services, visit the Morneau Shepell website, UBC’s EFAP service provider. (Note: Please enter “University of British Columbia” as your organization to access the site.)

Prepare for Any Vacation with Morneau Shepell’s My EAP Mobile App

You can also get vacation-ready with Morneau Shepell’s My EAP mobile device app. Download the My EAP app to gain immediate, confidential and secure access on the go.

Holiday Helper Articles

Here are some holiday-themed articles for you by Morneau Shepell that can help you maintain your wellbeing during the holiday season. (Note: Please enter “University of British Columbia” as your organization to access these articles.)

The holiday season can also bring up feelings of loneliness, sadness and pressure. It’s not uncommon to feel a range of emotions during this time of year. Here are some resources to support you or to share with someone you know who may be struggling:

During the holiday season, there can be many demands on our time, our energy and our finances. Learn more by exploring the links below:

For more information, including requesting brochures, booking an EFAP orientation presentation, or sharing feedback about Morneau Shepell, please contact:

Vancouver Campus
Melissa Lafrance
Health & Wellbeing Associate
Phone: 604-827-3047
Email: efap.info@ubc.ca

Okanagan Campus
Carleigh Benoit
Manager, WRAP
Phone: 1-250-807-9543
Email: carleigh.benoit@ubc.ca


Do you have questions? Contact the Health, Wellbeing & Benefits team at benefitsinfo@hr.ubc.ca.

What to Expect When Calling EFAP

What to Expect When Calling EFAP

Looking for confidential, solution-focused counselling support for personal, work, health or life issues? UBC’s Employee and Family Assistance Program (EFAP) can help. Through our EFAP provider, Morneau Shepell, you can access a wide range of services 24/7 and choose the counselling format that works best for you. Whether you’ve used Morneau Shepell before or are using them for the first time, here’s an overview of what to expect when you access EFAP services.

About EFAP services:

  • Available to all eligible UBC staff and faculty and their dependent family members
  • Free (no cost other than your monthly premiums)
  • Voluntary and confidential (UBC is not informed of the identity of those who use EFAP services)
  • Available 24 hours, seven days a week, 365 days a year
  • Multiple languages available
  • Short-term counselling with community referrals available for longer-term or ongoing support
  • Professional counsellors have master’s level training and five to 10 years of EFAP-specific training

Seven ways to access services:

  • Telephone counselling (Care Access Centre at 1-800-387-4765)
  • In person counselling (various locations)
  • Instant chat (First Chat)
  • Mobile in-app counselling
  • Web and e-counselling
  • Video counselling
  • Online group counselling

What to expect when you contact Morneau Shepell’s Care Access Centre (CAC):

1. When you call 1-800-387-4765, after the language prompt, choose from three selections:

  • Press 1 for immediate telephone counselling. You will be transferred to a counsellor immediately. If you would like to arrange for in-person counselling during this call, an appointment will be set up within 24 hours.
  • Press 2 to schedule an EFAP service or if you need to cancel or reschedule an appointment. (If you press 2 and you are experiencing trauma or at risk of harming yourself or others, you will be transferred to a counsellor immediately.)
  • Press 3 for critical incident debriefing (for onsite crises). This service is available to Human Resources professionals who are requesting services for their department/faculty.

2. CAC intake specialist will:

  • Gather your contact information
  • Confirm your eligibility in the program
  • Ask you some preliminary questions about your issue so that they can let you know about the available services to help you resolve it

3. If you are scheduling an EFAP service:

  • You will be asked some preliminary questions about your issue.
  • You will be asked to complete an online pre-assessment form* prior to scheduling your appointment. This form will be emailed to you within 24 hours of your call. Once you submit the form, you can call the CAC back to schedule your appointment.
  • If you are scheduling an in-person counselling** appointment, the general wait time to see a counsellor in person is within five business days (non-emergency counselling). If you have specific preferences, you may have to wait longer. For example, if you request an in-person appointment with a female counsellor in Burnaby on a weekend, you may need to wait longer than five business days.

* Your pre-assessment form gives your counsellor background details in advance, allowing you to maximize the time spent with your counsellor during your appointment. If you’ve used Morneau Shepell’s services in the past, this form was previously completed at the beginning of your counselling appointment. For each new case or series of counselling sessions, a new form must be completed.

** In-person counselling through EFAP is available at many different locations. Morneau Shepell’s main offices are located in downtown Vancouver, Richmond, Burnaby, Coquitlam, Surrey, Kelowna and Kamloops. Other private offices in the Metro Vancouver and the Okanagan are also available.

For more information:

EFAP Support for the Holiday Season

EFAP Support for the Holiday Season

UBC’s Employee and Family Assistance Program (EFAP) provides confidential counselling and work-life consultations to eligible UBC faculty, staff and their dependents. EFAP can be accessed 24 hours a day, 365 days a year, including over the holidays.

As the busy holiday season begins to ramp up with to-do lists and social commitments at work and at home, it can all feel a little overwhelming. Many challenges and complex feelings can come up, but EFAP is here to help. Counselling services include, but are not limited to, issues related to stress, anxiety depression, relationships, parenting, elder care, workplace conflicts, and substance use/addiction. Review Shepell’s services.

You can access immediate support by calling Shepell’s Care Access Centre at 1-800-387-4765.

Prepare for Any Vacation with Shepell’s My EAP Mobile App

You can also prepare for the holidays and get vacation-ready with Shepell’s My EAP mobile device app. Download the My EAP app to gain immediate, confidential and secure access on the go.

Explore Holiday Helper Articles

Here are some holiday-themed articles for you by Shepell that can help you maintain your wellbeing during the holiday season.

Note: Please enter “University of British Columbia” as your organization to access these articles.

It’s important to remember that the holiday season can also bring up feelings of loneliness, sadness and pressure. It’s not uncommon to feel a range of emotions during this time of year.

For more information, including requesting brochures, booking an EFAP orientation presentation, or sharing compliments or concerns about your counselling experience with Shepell, please contact:

Vancouver Campus
Melissa Lafrance
Health & Wellbeing Associate
Phone: 604-827-3047
Email: efap.info@ubc.ca

Okanagan Campus
Carleigh Benoit
Manager, WRAP
Phone: 1-250-807-9543
Email: carleigh.benoit@ubc.ca

Health Benefits Coverage for Students during the Summer Months

Updated March 20, 2018

Your child has packed up their books for the summer and will be returning to their post-secondary studies in the fall. Whatever they do this summer, you’ll have peace of mind knowing that they’re still covered under your UBC health benefits plan.

If you have a dependent child between the ages of 19 and 25 who is a full-time student, they may continue to be eligible for coverage under your UBC Medical Services Plan (MSP), Extended Health and Dental plans and Employee and Family Assistance Program during the summer months if they will be returning to school in the fall.

If your child has graduated or does not plan on returning to school, their coverage will end on the last day of the month in which they complete their studies. You must provide us with this date on the Student Health Benefits Dependent Confirmation form you are required to submit each year.

If this date changes (for example, if your child reduces their course load and is no longer a full-time student, graduates earlier than originally indicated, or changes their plans and will not return to school), you are responsible for informing Payroll that your child is no longer eligible for coverage under your benefits plan. Your child’s coverage will be cancelled.

Coverage for full-time students will end on the last day of the month in which they turn 25.

If you have any questions about your child’s student status, please contact Payroll:

Vancouver Campus

Surnames A – G

Jennifer Lim

T: 604-827-3212 / E: jennifer.g.lim@ubc.ca

Surnames H – O

Carol Liao

T: 604-827-1738 / E: carol.liao@ubc.ca

Surnames P – Z

Pravin Khan

T: 604-822-8701 / E: pravin.khan@ubc.ca

Okanagan Campus

Paula Lambert

T: 250-807-8625 / E: paula.lambert@ubc.ca

Health Coverage for Post-Secondary Students Studying outside of BC

Updated March 20, 2018

Whether your child is attending university in Ottawa or Oxford, they are covered by your UBC health benefits plan. Here’s what you need to know.

Coverage outside BC or Canada

If you have a dependent child between the ages of 19 and 25 who is studying outside of BC or Canada, they may continue to be covered under your UBC Medical Services Plan (MSP), Extended Health and Dental plans and Employee and Family Assistance Program.

While your dependent child is studying outside BC, it’s important that they remain enrolled in MSP. Your dependent child must maintain their MSP coverage while temporarily outside BC and they should contact Health Insurance BC prior to their departure from BC.

If your dependent is enrolled in MSP through UBC, you can verify their coverage by viewing your benefit enrolments in the UBC Faculty and Staff Self-Service portal. 

Physician visits and hospital services that are normally covered by MSP in BC will only be covered outside of BC or Canada in the event of an emergency. Reimbursement for emergency physician visits and hospital services is 100%, up to the overall lifetime UBC Extended Health maximum of $2 million per person.

Sun Life’s travel benefits provider, Allianz Global Assistance, will co-ordinate claims with MSP. This means that you only need to submit one claim form to Sun Life. 

Your dependent child will receive coverage for services and supplies that are normally covered under the UBC Extended Health and Dental plans with Sun Life while they are studying outside of BC or Canada, subject to the terms and conditions of the plan.

The only exception is that the services of paramedical practitioners are not covered outside North America.

Services and supplies will be reimbursed at the reasonable and customary rates for the same services and supplies in British Columbia.

There is no need to notify Sun Life of your dependent child’s temporary absence from BC.

Questions?

For additional information, please visit our webpage.

If you have any questions, please contact Stephanie Mah, Benefits Specialist, at 604-822-6823 or stephanie.mah@ubc.ca.